Integrity and Malpractice (IVOSA Model Policy, draft v1.0)

For adoption or adaptation by registered providers
Provider: [Provider name]
Responsible person: [Name or role]
Review date: [Date]

OUR COMMITMENT
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We act honestly and expect trainers, assessors, staff, associates and learners to do the same.

MALPRACTICE AND MALADMINISTRATION
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Malpractice is deliberate wrongdoing. Maladministration is poor management or avoidable error that may affect quality, assessment, records or certificates.
Examples include:

  - false attendance or assessment records;
  - issuing a certificate without the required assessment;
  - changing dates or results dishonestly;
  - copying answers or impersonating another learner;
  - hiding a serious quality concern;
  - making a false declaration to IVOSA or a buyer;
  - repeated failure to follow an important process.

RAISING A CONCERN
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Anyone may report a concern to [contact details].
Reports are treated seriously. Anonymous information may be considered where there is enough detail to investigate.

IMMEDIATE ACTION
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We may pause certification, delivery or access to records where this is needed to protect learners, evidence or public confidence.
A temporary pause is not a final finding.

INVESTIGATION
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We identify the concern, gather relevant information and give the person or organisation involved a fair chance to respond.
The investigator should be impartial and must declare any conflict of interest.
We keep the investigation proportionate to the seriousness of the concern.

OUTCOME
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The outcome is recorded with the main reasons and any action required.
Action may include:

  - correcting records;
  - further training or supervision;
  - reassessment;
  - certificate correction or withdrawal;
  - suspension from delivery;
  - ending an associate arrangement;
  - reporting the matter to IVOSA, a buyer or another body where justified;
  - referral to the police or safeguarding authorities where necessary.

FALSE OR MISTAKEN REPORTS
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A concern that is not upheld is not treated as wrongdoing by the person who raised it in good faith.
Knowingly false or malicious allegations may themselves be treated as misconduct.

RECORDS AND CONFIDENTIALITY
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We keep enough information to show what was investigated, what was found and what action was taken.
Information is shared only where there is a proper reason.

APPEALS
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A person affected by a formal finding may appeal under our Complaints and Appeals Policy.

REVIEW
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We review this policy at least once a year and after any serious integrity case.

This is a draft IVOSA model document (v1.0), for design and governance/legal review.
It is not yet approved for live use. Edit this file directly to adapt the wording for your organisation.