Model document library
Editable, white-label model policies, free to registered providers of every size. A provider may adopt an IVOSA model policy directly, or confirm its own equivalent arrangements — one registration standard either way.
Core provider policies
Every registered provider adopts or confirms an equivalent for each of these six, regardless of size or delivery model.
1. Quality of Training
Trainer competence, course content and delivery, learner numbers, equipment, monitoring and improvement.
Draft available View draft → Download .txt →2. Assessment and Certification
How practical competence is assessed and a certificate is issued only once required outcomes are met.
Draft available View draft → Download .txt →3. Learner Support and Adjustments
How reasonable adjustments are considered and recorded, without diluting essential competence requirements.
Draft available View draft → Download .txt →4. Complaints and Appeals
A single fair route for concerns about service or conduct, and for challenging assessment or certification decisions.
Draft available View draft → Download .txt →5. Integrity and Malpractice
How malpractice, maladministration or false declarations are prevented, investigated and acted on.
Draft available View draft → Download .txt →6. Information and Record-Keeping
What training records are kept, how they are protected, and how long they are retained.
Draft available View draft → Download .txt →Conditional policies
Adopted only where they apply to how a provider actually operates.
7. Blended and Online Learning
Use where any part of a course is delivered online. Identity, completion and practical-assessment controls for blended delivery.
Draft available View draft → Download .txt →8. Safeguarding
Use where a provider works with children, young people or adults at risk.
Draft available View draft → Download .txt →9. Associate Trainers and Subcontractors
Use where delivery is carried out by associates, subcontractors or partner organisations.
Draft available View draft → Download .txt →Combined handbook
All six core policies and the applicable conditional policies in one plain-English document, for a provider that prefers a single handbook to nine separate files.
IVOSA Model Provider Quality Handbook
The full set of core and conditional policy commitments, combined into a single adoptable handbook.
Draft available View draft → Download .txt →IVOSA documents — not provider policies
These are set and administered by IVOSA itself. A provider does not author, adopt or adapt them — they describe how IVOSA runs the standard, not how a provider runs its business.
IVOSA Standard v0.1
The published standard every registration is assessed against.
See Standards View →IVOSA Certificate Content Standard
The certificate content IVOSA requires — set centrally so certificates are comparable across providers, not written by each provider individually.
Not yet draftedBuyer Due-Diligence Guide
How a buyer should use the public register entry and due-diligence pack when selecting a provider.
Not yet draftedAudit Terms, Scope and Limitations
The scope, sample, reliance and reporting terms for a buyer-commissioned or IVOSA-initiated audit.
Not yet draftedSuspension, Removal and Reinstatement Procedure
How a registration can be suspended, removed or reinstated, and on what grounds.
Not yet draftedAnnual Renewal Declaration
The yearly re-declaration a registrant makes to keep its registration current.
Not yet draftedAll six core policies, all three conditional policies and the combined handbook are drafted for this prototype (v1.0), superseding the earlier three-document sample. The IVOSA-administered documents above are listed for completeness of the model-document suite and have not yet been drafted — a deliberate scope decision, not an oversight.